Analyse calls. Identify inefficient employees. Boost your sales. Automatically

Transcribes phone calls to text

Finds missed sales and warm leads in the call database

Determines the true
reasons for appeals

Reduces
call center costs

Recognizes customer
emotions

Allows you to evaluate the ability of employees to resolve conflicts

Notifies about
employees errors

Allows you to keep the client from moving to a competitor

Respond to incidents immediately

Configure notifications of incidents to resolve them at the right moment.

Connect via telegram to employee conversations and evaluate how each employee communicates with your customers.

Emotion analysis based on
intonation in the voice

Customers are often unhappy or upset, but it does not manifest itself in words. An ordinary emotion recognition systems based on text will not see the emotion.

How many such situations occur in a day? And for a month or a year? As a result, you get a report that does not display real and reliable information.

Special ticket selected by the robot comes to your messenger. Main issue is highlighted with a transcript of the conversation and a marked emotion. The ticket can be forwarded to the responsible employee

More efficient than the quality control department

How it works

Identify the causes of negativity and reduce the risk of losing a client.

Now:

Sales are not growing

It is unclear why customers stop paying

Buyers with a high average check do not make a deal

Weak employees waste the salary fund uselessly

There are no additional sales

No way to listen to all calls

IMPLEMENTATION RESULT

Ready-made solutions for many industries:

Internet service provider

Сontact center

PBX and telephony

Medical Center

Insurance company

Bank

Retail

Education

Success Stories

Know about all mistakes in communications and know how to eliminate the recurrence of such situations.

… or do your own solution for free!

WITH IMOT.IO:

Predictable increase in sales

Reducing the risk of losing a client, increasing loyalty, assessing the reasons for refusals

Proactive control of customer issues

Prompt identification of ineffective employees and undesirable business practices

Increase in upsales, cross-sales and revelation of new business opportunities

Automatic quality control and analysis of 100% of calls

Access to 30+
ready-made solutions

Free system setup
our experts and revision
of your sales scripts by
our coaches

Filling the dictionary
with markers that are
relevant for your business.

Training of employees to work with the system, assistance in compiling KPI / OKR reports

FREE TRIAL

High accuracy of text recognition — 80-90%

High accuracy of emotion recognition — more than 70%

The cost of recognition is lower than the price of competitors

Decryption of calls — within 5 minutes.

Preparation of the report — 1 sec.

30+ solutions for different industries and employee mistakes

4 FREE BONUSES