We analyze these conversations with AI and turn data into clear steps to grow revenue
Every day your business talks to customers: over the phone, in chats, at points of sale
Every day your business talks to customers: over the phone, in chats, at points of sale
We analyze these conversations with AI and turn data into clear steps to grow revenue
hear how customers describe their problem in their own words, who they compare you to, and why they choose you. Stop spending budget on what doesn't work
In marketing
learn what causes dissatisfaction and how it impacts repeat purchases and churn
In the service
understand where managers lose customers, which objections they fail to handle, and how to bring the customer back into the funnel
In sales
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see which features customers find inconvenient, what they're willing to pay for, and what will drive revenue growth
In product
a way to truly understand what customers are saying — and use that to make better decisions and grow revenue
Speech Analytics —
This gives you data to make decisions based on facts, not guesses
We connect to all channels: calls, chats, CRM, email, video. Everything is collected automatically
Data сollection
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Calls and video are transcribed to text.
The system understands who is speaking and about what — complaint, question, or service
The system understands who is speaking and about what — complaint, question, or service
Recognition and tagging
02 / 04
We find the points where sales conversion rises or falls
Detecting events that impact conversion
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We show you the numbers and the reasons behind them. Examples, charts, trends — for fast decisions
Reports with insights
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About the platform
works
How imot.io
speech analytics
About the platform
How imot.io speech analytics works
Platform for business growth that solves people’s problems
Imot.io
Imot.io helps you:
Business grows steadily and according to plan — without firefighting, guessing, or panic
- spot problems before they start hindering growth,
- see what worked — and repeat it
- build processes that guide you on what to do next
Grow without guessing, with a clear plan
Imot.io shows you an objective picture of your business
Less guesswork — more precise actions
- where you lose money — and why
- what worked and what didn't
- which solution worked and which didn't
Make decisions based on data
Imot.io collects data so you can see:
Manage processes without getting lost in the routine
- how each team and manager is performing
- where money is lost: in sales, service, or product
- which problems need your attention first
See the real picture across the entire company
Revenue from those already in your funnel
Imot.io detects:
Managers increase revenue without new leads
- customers who were close to buying but left
- the stage where communication broke off
- what worked in similar deals and how to win the customer back
New hires sell faster
With imot.io a new manager:
Result: ramps up faster
into work without distracting senior colleagues
into work without distracting senior colleagues
- listens to top calls and sees best practices
- learns from real cases in your practice
- immediately knows how to handle objections
Managers will see how to improve
After every call, employees receive a conversation review:
No mentors or hours of listening. Training runs automatically
- what went well
- where you missed a chance to close a deal
- how they could have responded better
Imot.io shows:
Instead of guesswork — a clear picture. Leaders see where money is lost and can show it in numbers
- at which stage conversion drops
- where the dialog fails — the customer leaves without an answer
- which objections go unanswered
- who in the team is underperforming
Find out where deals are lost and why
Imot.io shows:
Focus not on individual complaints, but on trends and root causes
- which issues actually drive churn
- which inquiries recur and need a systemic solution
- where service can be simplified or sped up
See why customers leave and what to do about it
Imot.io suggests:
That's how you turn one-time customers into regulars
- why customers leave and how to prevent it
- which phrases and actions boost loyalty
- how to structure conversations so customers come back on their own
Retain customers without discounts or persuasion
Imot.io helps you:
100% of dialogs monitored without increasing quality control costs
- consolidate all service metrics in one place: wait time, handling, resolution
- get an objective assessment of team performance without manual listening
- spot growth opportunities from trends, not complaints
Manage service quality with data, not gut feelings
Imot.io shows:
That's how your copy and scripts start performing better — because they use the customer's language, not marketing jargon
- which phrases build trust
- which offers work better for different segments
- how to adapt communications for higher response rates
Speak to the customer in their language
Imot.io turns customer conversations into live analytics:
Run full-scale research without recruiting respondents or processing data manually
- which pain points and expectations come up most often
- how customers describe their needs in their own words
- who and why they compare you to
Get customer insights without surveys
Imot.io shows what happens after the click:
That way you stop underperforming campaigns in time and amplify what works
- how customers react to your offer in real calls
- where ad promises don't match what the customer actually gets
- which channels bring traffic that doesn't convert
See where your ad budget goes
Speech data is a rich source of product insights waiting to be uncovered
That's how the product gets closer to customers at every stage of CJM and UJM — and gets chosen more often
- what else customers want and what they're missing
- what tasks customers solve with competitors — and in what contexts
- what other product or segment hypotheses you can form and test
Find ideas for new features from customer conversations
Imot.io helps align customer expectations with reality:
That way marketing doesn't overpromise and the product delivers what the customer needs
- shows where promo and product diverge
- highlights which promises raise questions from customers
- finds weak points in the product that hurt retention
Marketing promises, product delivers
Get product insights and build a product customers actually want to buy:
Fill your backlog and manage development with data — no extra research needed
- what's inconvenient, confusing, or frustrating about the product
- what customers ask for — not in wishlists, but in real conversations
- why they choose competitors and what they felt was missing
Find out what customers expect from the product
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The core of imot.io
We build our product on four principles
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Ready to go
The platform is pre-adapted for key industries: healthcare, real estate, education, and more
Easy to launch
Configure the system yourself or let us handle it
Fits your process
Flexible settings that easily adapt to your business specifics
Just the essentials
Get the data you need without overload or irrelevant information
Quick implementation. Because we already know your business
Expertise
Inside imot.io we organize teams by vertical. If you're in healthcare, you'll work with a healthcare-focused team
A team with experience in your industry
We bring in consultants and study your industry and business challenges in detail. You don't need to figure it out — we'll suggest the optimal setup
Dozens of industries
We know from practice what works and what doesn't. We'll use that experience when implementing imot.io in your business
existing customers
250+
The full process
from 1 to 30 days
What does it take to get started
Fill out the form — we’ll show you a demo, suggest a plan, and help you get started
Fast chat support
We help set up the system, answer questions, and support you at every stage of implementation
Team training
Use our training platform to onboard and upskill your team or let us train your team with tailored sessions and best practices
Industry specialization
We adapted imot.io for most industries: the system understands terminology and knows your key metrics
Unlimited GPT
We help set up the system, answer questions, and support you at every stage of implementation
Advantages
Your project will be implemented and supported by a team with experience specifically in your industry
A team with experience in your industry
Product + Service = imot.io
Your project will be implemented and supported by a team with experience specifically in your industry
A team with experience in your industry
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All the essentials in your hands. If you need help, we'll step in and work together
Change the rules yourself — no developers needed
Logic settings, dictionaries, reports, notifications
No waiting weeks — work on your own schedule
Autonomy
Manage the system yourself – without contractors or delays
All the essentials in your hands. If you need help, we'll step in and work together
Features that make work easier
Capabilities
Features that make work easier
Capabilities
Customized reports
Employee training
Filling accounting aystems
Notification system
Multimodal analytics
Dialog analysis
Performance monitoring
AI speech recognition
The system stores full transcriptions and short summaries for convenience
All your communications are converted to text for processing and analysis
01
AI speech recognition
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You'll receive a report on every specialist
02
If your department has scripts or checklists, the system automatically verifies whether agents follow them
01
Script compliance monitoring and agent performance evaluation
Dialog content analysis
GPT analytics in Imot.io goes beyond keyword search — it performs linguistic analysis of dialogs. This helps you understand:
whether there's a risk of losing the customer or an opportunity for follow-up
how clear and accurate your team's responses are
what may have caused doubt or a negative reaction from the customer
whether next steps were clearly communicated
what concerns the customer during a conversation
Multimodal analytics
We collect, transcribe, and analyze all types of communications to give you a complete picture of customer interactions and internal teamwork
imot.io platform analyzes:
offline communications
chat logs to CRM
phone calls
chats and messengers
zoom meetings
Notification system
When calls or chats mention situations requiring immediate attention, responsible managers receive notifications
Such situations may include:
unwanted information
technical issues
customer negativity
agent rudeness
Auto-fill CRM and accounting systems
GPT analyzes all your saved calls and chats so you see the complete picture. Pdefault we save:
Automatic population of standard CRM fields: need, deal stage, rejection reason, lead source, etc.
Key fields
Capturing key facts and customer intent — without transcribing the entire dialog
The core of interaction
Next-step guidance: what remains unclear, where to follow up to keep the customer, and what affects the deal outcome
Key steps
AI-powered employee training
imot.io is a personal mentor for every employee
Based on analyzed dialogs, imot.io can:
verify how well the employee absorbed the material
show a list of the most successful interactions for onboarding new hires
recommend how to fix mistakes and which techniques work best
Customized reports for managers and employees
Imot.io generates reports and charts that:
can be sent to your system via API
show the real funnel
serve as a visual source for finding insights and hypotheses
based on 100% of communications
adapt based on the employee's role
The system stores full transcriptions and short summaries for convenience
All your communications are converted to text for processing and analysis
01
AI speech recognition
02
You'll receive a report on every specialist
02
If your department has scripts or checklists, the system automatically verifies whether agents follow them
01
Script compliance monitoring and agent performance evaluation
Dialog content analysis
GPT analytics in Imot.io goes beyond keyword search — it performs linguistic analysis of dialogs. This helps you understand:
whether there's a risk of losing the customer or an opportunity for follow-up
how clear and accurate your team's responses are
what may have caused doubt or a negative reaction from the customer
whether next steps were clearly communicated
what concerns the customer during a conversation
Multimodal analytics
We collect, transcribe, and analyze all types of communications to give you a complete picture of customer interactions and internal teamwork
imot.io platform analyzes:
offline communications
chat logs to CRM
phone calls
chats and messengers
zoom meetings
Notification system
When calls or chats mention situations requiring immediate attention, responsible managers receive notifications
Such situations may include:
unwanted information
technical issues
customer negativity
agent rudeness
Auto-fill CRM and accounting systems
GPT analyzes all your saved calls and chats so you see the complete picture. Pdefault we save:
Automatic population of standard CRM fields: need, deal stage, rejection reason, lead source, etc.
Key fields
Capturing key facts and customer intent — without transcribing the entire dialog
The core of interaction
Next-step guidance: what remains unclear, where to follow up to keep the customer, and what affects the deal outcome
Key steps
AI-powered employee training
imot.io is a personal mentor for every employee
Based on analyzed dialogs, imot.io can:
verify how well the employee absorbed the material
show a list of the most successful interactions for onboarding new hires
recommend how to fix mistakes and which techniques work best
Customized reports for managers and employees
Imot.io generates reports and charts that:
can be sent to your system via API
show the real funnel
serve as a visual source for finding insights and hypotheses
based on 100% of communications
adapt based on the employee's role
25+ free ready-made integrations with popular services and API
Integrations
Become a partner of imot.io and grow your business with us
Technical partner
Reseller
Integrator
Agent
partner statuses
Help other companies grow and earn through partnership with imot.io. Simple terms, support at every stage, and a fair revenue model
For partners
Become a partner of imot.io and grow your business with us
At imot.io we use our own proprietary models. They recognize speech more accurately than publicly available ones because we additionally fine-tune them. We never transfer our clients' data abroad — everything is hosted on our servers in Russia
Integrations with AmoCRM, Bitrix24, Zoom, WhatsApp, Telegram, telephony providers (MTT, UIS, Zadarma, etc.) and email. Over 25 services total. Connect via API, webhook, or ready-made connectors
Yes. Imot.io supports 60 languages. A dialog can be conducted in multiple languages simultaneously, and the transcription will be in the one you choose
We offer two types of demos: a full demo dashboard and a pilot launch. The demo dashboard is pre-filled with data, making it easy to understand the interface and capabilities without setup. A pilot project sets up a basic scenario in your personal dashboard to work with your own data. This lets you quickly verify specific task performance
We connect sources, set up scenarios, launch data collection, and prepare the first dashboard. Team training is included
From 1 day to 2 weeks. The timeline depends on the number of sources and complexity of the logic
Yes. Monthly plans and invoice payment available. Discussed individually
Average payback is 3–6 months through sales growth and service cost reduction. Worth mentioning: we have cases where ROI reaches thousands(!) of percent. Ask your manager about them
Data is stored according to Russian and GDPR standards, encrypted. Access is restricted, hosting is certified. We sign DPA and NDA
Yes, the company is registered in Russia, R&D is based in Russia. Developments of imot.io are listed in the Russian software PО
Yes. There's an on-premise version, cloud, and hybrid (private cloud). Discuss with your manager which option suits you best
That's normal. We'll start with a small pilot: connect one channel, show initial insights, train your team. You'll see the value on your own data — and then make a decision. No risk, no pressure
See how imot.io works
in your business
in your business
Contacts
Solutions
Menu
Mon-Fri 9:00 AM — 6:00 PM MSK
Legal Address
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Imotio LLC TIN: 9731109793
©2025. All Rights Reserved
Get started
We'll discuss your needs and implementation goals. We'll show cases where we solved similar challenges and answer your questions about imot.io speech analytics
Solutions for Enterprise
We offer an extended implementation format for companies with high requirements. Submit a request and our project manager will contact you
Request integration with imot.io
Fill out the form and our specialist will contact you shortly to discuss all the details
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