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Communication monitoring administrators and doctors with patients
по Калгари-Кембриджской модели
No need to calculate KPIs manually
Easy to see call-to-appointment conversion growth
No need to listen to admin or call center calls
Just set up the algorithms to increase revenue
Reduce costs without increasing payroll
Employee training without manager involvement
No need to calculate KPIs manually
Easy to see call-to-appointment conversion growth
No need to listen to admin or call center calls
Just set up the algorithms to increase revenue
Reduce costs without increasing payroll
Employee training without manager involvement
>1000
projects for clinics and medical centers
A built-in training system that helps medical clinic teams successfully use imot.io
500+
solutions and best practices from the medical field
In-house healthcare experts
managers trained in medical business specifics, with experience working with 200+ clinics and medical centers
Setup · Training · Support
+10
[problems]
We know the difficulties challenges clinic managers face clinic every day
Administrator doesn't follow speech standards
We'll make them pay attention to their performance and appointment conversion will grow
Communication between patient and front desk administrator is not monitored
Spending too much time on KPI formation
We'll analyze all communications from administrators and call center specialists and automate the process
Doubts about whether a medical center needs a call center
You're scaling, administrators can't handle the load, and you're considering opening a call center
Administrator well-being
The administrator is the first touchpoint. The result and patient's return to the clinic depend on it. Increasing clinic revenue
Non-financial motivation
We'll clearly show which results employees should be praised for
Administrator doesn't follow speech standards
Solution
We automate checklist compliance monitoring for administrators in patient communications. The system scores adherence to key points — from greeting to summarizing agreements
Result
Dialogs are displayed using a traffic light system — from critical red to green where everything is fine. Managers can analyze average checklist compliance scores via convenient dashboards
01/06
- Complete freedom for managers from manual monitoring of incoming inquiries
- Increasing company revenue by implementing an administrator training program. This will completely eliminate major speech errors, reduce unhandled objections, and decrease communication style violations
Non-financial motivation
Solution
- We automate checklist compliance monitoring for administrators in patient communications. The system scores adherence to key points — from greeting to summarizing agreements.
- We'll create reports showing performance metrics for every employee
06/06
Result
- AI will highlight each employee's communication strengths. It will help identify leaders.
- Examples of best patient communication practices
[cases]
that have already seen results
Trust the choice of medical centers
Trust the choice of medical centers that have already seen results
200+
медцентров
и клиник
и клиник
частных клиник и медцентров
[how it works]
imot.io easily connects to telephony and MIS
We collect all data via integrations
We transcribe audio to text, enriching it with MIS and CRM data
See how imot.io works
We generate recommendations for managers and send notifications via Telegram
Classification of inquiries by doctor and specialty
Call-to-appointment conversion tracking
We analyze and evaluate administrator performance quality in real time
Best practice identification
Administrator KPI calculation
Reschedule and cancellation tracking
MIS and CRM completion rate
We collect all data via integrations
We transcribe audio to text, enriching it with MIS and CRM data
We generate recommendations for managers and send notifications via Telegram
We analyze and evaluate clinic doctor performance quality in real time
Doctor rating
See how imot.io works
Lost sales
Patient return rate tracking
Corporate standards compliance
Patient complaint tracking
Best practice identification
[ support ]
Every project is supported by a team of specialists experienced in healthcare
imot.io experts in healthcare
They'll help implement and customize the service: adjust scripts, checklists, and rules. They'll promptly answer all questions, identify and resolve any issues
We develop the team
We continuously train our staff in healthcare business specifics
We provide training
We help clinic staff effectively use imot.io to improve work quality
We analyze cases
We optimize the approach
We analyze best practices from our clients among clinics and medical centers
We search for the fastest and effective service integration paths for the client
Request a demo meeting and our expert will contact you within a day
[ get started ]
Fill out the form and our expert will contact you shortly
AI conversation analytics
for Healthcare
for Healthcare
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