Communication monitoring administrators and doctors with patients

Administrator doesn't follow speech standards

Solution

We automate checklist compliance monitoring for administrators in patient communications. The system scores adherence to key points — from greeting to summarizing agreements

Result

Dialogs are displayed using a traffic light system — from critical red to green where everything is fine. Managers can analyze average checklist compliance scores via convenient dashboards

01/06

Result

Structured employee motivation system without consuming manager's time

Spending too much time on KPI formation

02/06

Solution

We'll digitize appointment scheduling for new and returning patients

Communication between patient and front desk administrator is not monitored

Solution

We'll provide audio badges with conversation recording and digitization capability

03/06

Result

The speech analytics service builds analytics based on checklists, allowing you to get metrics and adjust

Doubting whether a call center is needed for the medical center

Solution

We'll analyze clinic processes and communications. We'll demonstrate solutions clearly, backed by facts and experience with 500+ clinics

04/06

Result

We'll help you make decisions without losing quality or increasing costs

Administrator well-being

Solution

We determine employee well-being through customer communications. The better the administrator's well-being, the higher the clinic's revenue

05/06

Result

We'll help create and maintain a positive clinic image

Non-financial motivation

Solution

06/06

Result